Shipping Policy – shoprolandmouret.com

Thank you for shopping at shoprolandmouret.com. We are dedicated to delivering your chosen Roland Mouret pieces with care, security, and transparency. This Shipping Policy outlines everything you need to know about how we process and dispatch orders, what to expect once your package is on its way, and how we handle various shipping scenarios. Please read this policy carefully before completing your purchase.

Order Processing

Once you place an order on shoprolandmouret.com, our team begins preparing it for dispatch. All orders go through a standard verification and quality-check process to ensure that every garment meets our authenticity and condition standards. During busy periods or new collection launches, processing may take slightly longer, but we always aim to move as efficiently as possible. You will receive an order confirmation immediately after checkout, followed by a dispatch notification once your package leaves our facility.

Shipping Destinations

shoprolandmouret.com is pleased to offer shipping to a wide range of destinations worldwide. We serve customers across multiple continents, including North America, Europe, Asia, Australia, and many other regions. If your country is not listed at checkout, please check back periodically, as we frequently expand our shipping network. Some remote locations may have limited service options, and we encourage you to review the available carriers during checkout.

Shipping Methods and Carriers

We partner with reputable, insured carriers to deliver your shoprolandmouret.com orders safely. The specific carriers available to you will depend on your shipping address. At checkout, you will see one or more shipping options, ranging from standard services to expedited solutions. Each option will display an estimated delivery window. Please note that these estimates are provided by the carriers and are not guaranteed by shoprolandmouret.com, although we make every effort to meet them.

Order Tracking

As soon as your order from shoprolandmouret.com has been dispatched, you will receive a shipping confirmation message containing a unique tracking number and a direct link to the carrier’s tracking portal. You can use this number to monitor your package’s journey in real time. Please allow up to 24 hours after receiving your dispatch notification for the tracking information to update. If your tracking status has not changed for several consecutive days, we recommend contacting the carrier directly using the details provided on their website.

Customs, Duties, and Taxes

For international orders shipped from shoprolandmouret.com, your package may be subject to customs clearance, import duties, taxes, and other fees imposed by the destination country. These charges are not calculated or collected by us. They are the sole responsibility of the recipient. Customs policies vary significantly from one country to another, and we strongly advise you to contact your local customs office for an estimate of any potential fees before placing an order. Please note that shoprolandmouret.com is required by law to declare the full value of the merchandise on all international shipments. We cannot mark items as “gifts” or reduce declared values for customs purposes.

Delivery Attempts and Signature Requirements

For security reasons, many shipments from shoprolandmouret.com require a signature upon delivery. This helps ensure that your valuable Roland Mouret pieces are not left unattended. If you are not available to sign for your package, the carrier will typically leave a notice with instructions for rescheduling delivery or picking up your order from a local depot. We recommend using a delivery address where someone can receive the package during normal business hours. shoprolandmouret.com is not responsible for packages that are lost or stolen after delivery confirmation has been obtained by the carrier.

Incorrect or Incomplete Shipping Information

It is your responsibility to provide accurate and complete shipping information when placing an order on shoprolandmouret.com. Please double-check your address, including apartment numbers, street names, postal codes, and recipient names. If you realize that you have entered incorrect information after placing your order, please contact our support team immediately. While we will do our best to update the address before dispatch, we cannot guarantee that changes can be made once the order has entered the fulfillment process. Any packages returned to us due to an incorrect or undeliverable address will be subject to additional handling fees.

Lost, Stolen, or Damaged Packages

We take great care in packaging your items from shoprolandmouret.com to withstand the rigors of transit. If your package arrives visibly damaged, please take photographs of the outer box and the contents before accepting delivery. If a package is marked as delivered by the carrier but you have not received it, we recommend checking with neighbors, building managers, or any secure mailroom location. For lost or stolen packages, you may need to file a claim directly with the carrier, as shoprolandmouret.com is not liable for third-party delivery issues once the carrier has confirmed delivery. We will, however, provide any supporting documentation we have to assist you in your claim.

Undeliverable and Refused Packages

If a shipment from shoprolandmouret.com is returned to us because it was refused by the recipient, unclaimed after multiple delivery attempts, or deemed undeliverable due to an incorrect address, we will notify you via the email address associated with your order. Returned packages may be subject to additional processing fees.

Changes to This Shipping Policy

shoprolandmouret.com reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be posted on this page, and the effective date will be revised accordingly. We encourage you to review this policy each time you place an order to stay informed of our current shipping practices.

Questions About Shipping

If you have any questions regarding the shipping of your order from shoprolandmouret.com, please refer to the help section on our website or use the contact form provided. We are committed to making your experience as smooth and transparent as possible.

Thank you for choosing shoprolandmouret.com. We look forward to delivering exceptional Roland Mouret designs to your door.