Return Policy – shoprolandmouret.com
At shoprolandmouret.com, we want you to feel completely confident and delighted with your purchase. We understand that buying designer pieces online—especially sculptural, tailored garments—can sometimes require trying them on in your own space. That is why we have created a straightforward return policy that respects your needs while ensuring that every item returned to us remains in pristine condition for other customers. Please read this entire policy carefully before initiating a return.
Our Return Promise
If for any reason you are not fully satisfied with your purchase from shoprolandmouret.com, you may request a return within the return window specified on our website. We believe in fairness and transparency: no hidden restocking fees, no confusing fine print. As long as your return meets the conditions outlined below, you will receive a refund in accordance with this policy.
Eligibility Criteria for Returns
To be eligible for a return, all items purchased from shoprolandmouret.com must meet the following conditions:
- The return request must be initiated within the allowed return period, starting from the date you receive your order.
- The item must be unworn, unwashed, and unaltered.
- The item must be free from any marks, stains, odors (including perfume, smoke, or deodorant), pet hair, or signs of try-on beyond carefully fitting the garment over your own undergarments.
- All original tags, labels, and hygiene strips must be attached and intact. If a hygiene strip has been removed or tampered with, the item cannot be accepted for return.
- The item must be returned in its original packaging, including any dust bags, garment bags, hangers, or boxes that came with it.
- Shoes and accessories must be returned in their original boxes, which must be placed inside a protective shipping carton. Do not attach shipping labels directly to the original product box.
Items That Cannot Be Returned
For hygiene and safety reasons, certain categories of products purchased from shoprolandmouret.com are final sale and cannot be returned. These include:
- Earrings and other pierced jewelry
- Underwear, shapewear, and swimwear (if the hygiene liner has been removed)
- Custom-made or personalized items
- Items marked as “Final Sale” or “Non‑Returnable” on the product page
- Gift cards or digital vouchers
If you are unsure whether an item is returnable, please check the product description before adding it to your cart. shoprolandmouret.com clearly labels any non‑returnable items.
How to Initiate a Return
Returning an item to shoprolandmouret.com is simple. To begin the process, log into your account on our website, locate your order, and select the item(s) you wish to return. You will be guided through a short questionnaire to confirm the reason for your return. Once your return request is approved, you will receive instructions on how to prepare and send back your package. Please follow those instructions carefully. Unauthorized returns—items sent back without an approved return request—may not be processed.
Condition of Returned Items
Because shoprolandmouret.com specializes in high‑end, structured garments, we inspect every returned item with exceptional care. Roland Mouret designs often feature internal corsetry, boning, bonded seams, and delicate fabrics such as crepe and jersey. These materials can show wear very quickly. Any returned item that shows signs of actual wear (beyond trying on), including stretched fabric, deodorant marks, makeup stains, pulled threads, or persistent odors, will be denied and sent back to you. We strongly recommend trying on your purchase while wearing clean undergarments and avoiding contact with perfumes or lotions.
Refund Process
Once your return package reaches shoprolandmouret.com and passes our quality inspection, we will process your refund. Refunds are issued to the original payment method used at checkout. Please note that the time it takes for the refund to appear in your account depends on your bank or payment provider. You will receive an email notification confirming that your refund has been processed. If any item is denied due to condition issues, we will contact you to arrange for the item to be sent back to you.
Partial Refunds
In some cases, shoprolandmouret.com may grant a partial refund. Examples include:
- Items that are returned with missing original packaging or tags
- Items that show minor but acceptable signs of handling
- Multiple items returned from the same order where only some meet the full return criteria
Any partial refund will be clearly explained in our communication with you.
Exchanges
If you wish to exchange an item from shoprolandmouret.com for a different size or color, we recommend a two‑step process: return the original item following the steps above, and place a new order for the desired item. This ensures that your replacement piece is reserved immediately, as stock on our site can change quickly. We do not offer direct exchanges because we want to guarantee that you get the correct size as soon as possible.
International Returns
Customers returning items from outside the country of dispatch are responsible for ensuring that the return package is correctly declared. shoprolandmouret.com is not responsible for return packages that are delayed, lost, or held by customs. We strongly recommend using a trackable, insured shipping method for all international returns and keeping proof of postage.
Return Packaging and Labeling
To ensure your return reaches us safely, please use a sturdy outer box or padded envelope. Do not reuse damaged or flimsy packaging. Place the original shoprolandmouret.com product packaging inside the shipping carton. If you have lost the original packaging, please use a clean, protective alternative. Attach the return label as instructed. Never tape directly onto any branded Roland Mouret box or dust bag.
Damaged, Defective, or Incorrect Items
On rare occasions, you may receive an item from shoprolandmouret.com that is damaged, defective, or not what you ordered. If this happens, please contact us immediately through our website’s help center. Do not begin the standard return process. We will resolve the issue as quickly as possible, which may include sending a replacement or issuing a full refund without requiring you to return the item, depending on the situation. For damaged or defective items, we may request photographs to assist with our quality review.
Late or Missing Refunds
If you have returned an item to shoprolandmouret.com and have not received your refund within the expected timeframe, please first check with your bank or credit card company, as there is often a processing delay. If you have done that and still need assistance, you can log into your account to view the status of your return. Our team is committed to resolving any refund issues promptly.
Final Notes
This Return Policy applies exclusively to purchases made directly on shoprolandmouret.com. We reserve the right to refuse returns that do not comply with this policy. We also reserve the right to update this policy at any time; the version in effect at the time of your purchase will govern your transaction. By placing an order on shoprolandmouret.com, you acknowledge that you have read, understood, and agreed to this Return Policy.
Thank you for being a part of the shoprolandmouret.com community. We appreciate your trust in us and remain committed to providing you with exceptional Roland Mouret pieces and a fair, transparent return experience.